Refund & Return Policy

ELVARIS – REFUND & RETURN POLICY

Last updated: September 29, 2026

At Elvaris, we take pride in the quality and craftsmanship of our jewelry. If you are not completely satisfied with your purchase, we are here to help you with a hassle-free return or exchange.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

It must be in the same condition that you received it, unworn, unused, and undamaged.
It must be in its original packaging (including boxes, pouches, certificates, and protective wrap).
You must provide the receipt or proof of purchase.

2. Non-Returnable & Custom Items

Certain types of items cannot be returned:

Customized or Personalized Jewelry: Any custom-engraved or made-to-order pieces.
Final Sale Items: Items marked as "Final Sale" or purchased during special clearance promotions.
Gift Cards.

3. Return Shipping Costs

Standard Returns: Customers are responsible for paying their own return shipping fees. Return shipping charges are non-refundable.
Damaged or Defective Items: If you received a damaged, defective, or incorrect item, Elvaris will cover the full cost of the return shipping label (see Section 5 below).

We strongly recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

4. How to Initiate a Return

Contact our customer support team at support@elvaris.com with your order number and the reason for your return.
If your return is accepted, we will send you return instructions and the return shipping address.
Package your item securely to avoid damage during transit.
Drop off the package with your designated carrier.

Please note: Items sent back to us without first requesting a return will not be accepted.

5. Damaged, Defective, or Wrong Items

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at support@elvaris.com within 48 hours of delivery. Include clear photos of the issue, and we will evaluate the situation and replace the item or issue a full refund at no extra cost to you.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund:

Approved Refunds: If approved, your refund will be processed immediately to your original method of payment.
Processing Time: Please allow 5 to 10 business days for your bank or credit card company to process and post the refund to your account.